Important

This guide is for merchants using the new Lengow platform only.
There is no old and new hybrid version of the Lengow platform for this plugin.

This module has been tested on versions 3.5 and 5.3 of Wordpress and is compatible with version 2 up to version 3.8 of WooCommerce.

Contact our Support Team to download the plugin.

1. Plugin install

1.1 Plugin install in Wordpress

To install the plugin, go to the "Extensions" tab > "Add" > "Display an extension online" > "Choose a file" and select the archive select the archive that our Customer Support has provided you.

1.2 Update the plugin version

Update process is the same as plugin installation process.

The plugin versions evolve regularly. Contact our Support team before any update to make sure the version and you settings are compatible with the platform.

1.3 Plugin activation

Click on the "Activate extension" link.

How to get it?

To set up the Lengow plugin, click on the "Lengow" link (left side menu from your backoffice).

1.4 Connect plugin to your Lengow account

Connection steps are the same for all of our CMS plugins/applications.

Please read them in our dedicated article: "Connect your Lengow account to a CMS plugin/application".

Once the connection has been done, on the homepage, you will find:

  • an access to products to export to the Lengow platform
  • the plugin main settings
  • statistics
  • a Help Center access and contact to our Support Team

2. Set up your plugin in Lengow

When you use the plugin for the first time, you will need to configure some settings.

Your WooCommerce settings

In this area, you will find:

2.1 Main parameters

  • Notifications & alerts: receive alerts whenever there are order import issues.
  • Activate the authorisation by IP / Authorised IPs: Choose whether you want the export from the product catalogue to be protected by an IP address (instead of an authorisation by token). Where appropriate, specify the IPs which will have access to the export from the product catalogue.
  • Product types to export (Simple Product, Variable Product, External Product and/or Grouped Product).
  • Lengow Tracker: Both options allow Lengow tracker activation with the plugin.
    By default, this tracker is deactivated and has to be activated to send data to Lengow.
    Second option allows to select the product unique identifier which is filled in Lengow.
  • Pre-production Mode: use pre-production mode for test orders. Reminder: this setting must be ONLY and NECESSARILY enabled on your pre-production server.
  • Log Files: your logs history (imported orders, error messages, ...) over the past 20 days.

2.2 Export parameters

In this area, select products you want to export to Lengow.

For each of your WooCommerce shops, choose whether you export all products or a selection of products.

Note: you will find here your WooCommerce active products. If you delete or add a product, this will affect the number of exported products.

Note: if you choose to select products to be exported, the new products to be added into your WooCommerce will not be added to the export automatically.

Click on the "Download" icon 2016-08-30-12h21-35.png to download your products catalogue containing your selection of products.

2.3 Orders import settings

In this section, you'll find two tabs:

  • "Overview": Here you can view orders from your Lengow account.
  • "Order parameters": All import parameters from Lengow orders.

In the "Order parameters" section, you'll find the following different parameters:

  • Default carrier: Select the default carrier for orders coming from marketplaces.
  • Order status: the Lengow module allows you to match the order statuses from the marketplaces with the statuses made available by WooCommerce via a status matching.
  • Orders import: choose here:
    • the maximum period (in days) over which the plugin synchronise orders.
      The time interval is automatically managed by the plugin and is based on the date of the last successful synchronisation.
      For example, if the last synchronisation was an hour ago, the plugin will only recover the last day.
      On the other hand, if the last synchronisation is 3 days old, the plugin will synchronise over the last 3 days without ever exceeding the maximum number of days you have entered (It is recommended to leave this parameter with 3 days).
    • if you want to import orders dispatched by the marketplaces, and where appropriate, if you want to reduce the stock of products in your WooCommerce for orders dispatched by the marketplaces.

3. Daily use

Plugin overview

(Video coming soon)

Products management

You can change:

  • the number of products exported to the Lengow platform in the Products area (only if you are in "product selection" mode). Consider exporting your new products!
  • your products values (title, description, price, ...). Click on "Products" on the menu on the left.

Changes will be visible in the Lengow platform in the next products catalogue import.

Orders management

Marketplace orders (status change) has to be managed outside of the Lengow plugin, go to the "Orders" tab (menu on the left).

(Video coming soon)

For each of your orders from Lengow, you will find a new Lengow block with all the order information and the following actions:

  • Re-import the order: recreate a new order and pass the current order through a Lengow technical error, but it's not worth further reducing stock.
  • Resend the action: This allows you to resend the action to change the status of the order to Lengow. (Ideal for correcting an order import error, for example if you have just entered the tracking coli which had been forgotten).
  • Re-synchronise the order: This allows you to remake the matching between WooCommerce's order ID and the order ID in Lengow.

In the plugin, you will find marketplace orders. You can see:

  • if the order has been correctly imported in WooCommerce
  • your orders current status (in progress and closed)

(Video coming soon)

Note: orders are exported to the plugin only once their status becomes "Waiting for shipment" (after manual or automatic acceptation of an order in the Lengow platform).

If an order is not correctly imported in WooCommerce, it will appear as "Not imported". Mouse over this message to know what is preventing import. Correct the bug and click on "Not imported" to re-import the order.

If you change an order status into "Shipped" in WooCommerce, while an error prevents the marketplace from switching the status into "Shipped" (e.g. because tracking number is missing), a "Not shipped" message will appear. Correct the bug and click on "Not shipped" to re-import the order.

If you encounter troubles whilst solving problems, contact our Support Team.

If you add a new marketplace into Lengow, consider making the new matching between your WooCommerce's carriers and the carriers of this marketplace.

WooCommerce - For new Lengow platform users

Important

This guide is for merchants using the new Lengow platform only.
There is no old and new hybrid version of the Lengow platform for this plugin.

This module has been tested on versions 3.5 and 5.3 of Wordpress and is compatible with version 2 up to version 3.8 of WooCommerce.

Contact our Support Team to download the plugin.

1. Plugin install

1.1 Plugin install in Wordpress

To install the plugin, go to the "Extensions" tab > "Add" > "Display an extension online" > "Choose a file" and select the archive select the archive that our Customer Support has provided you.

1.2 Update the plugin version

Update process is the same as plugin installation process.

The plugin versions evolve regularly. Contact our Support team before any update to make sure the version and you settings are compatible with the platform.

1.3 Plugin activation

Click on the "Activate extension" link.

How to get it?

To set up the Lengow plugin, click on the "Lengow" link (left side menu from your backoffice).

1.4 Connect plugin to your Lengow account

Connection steps are the same for all of our CMS plugins/applications.

Please read them in our dedicated article: "Connect your Lengow account to a CMS plugin/application".

Once the connection has been done, on the homepage, you will find:

  • an access to products to export to the Lengow platform
  • the plugin main settings
  • statistics
  • a Help Center access and contact to our Support Team

2. Set up your plugin in Lengow

When you use the plugin for the first time, you will need to configure some settings.

Your WooCommerce settings

In this area, you will find:

2.1 Main parameters

  • Notifications & alerts: receive alerts whenever there are order import issues.
  • Activate the authorisation by IP / Authorised IPs: Choose whether you want the export from the product catalogue to be protected by an IP address (instead of an authorisation by token). Where appropriate, specify the IPs which will have access to the export from the product catalogue.
  • Product types to export (Simple Product, Variable Product, External Product and/or Grouped Product).
  • Lengow Tracker: Both options allow Lengow tracker activation with the plugin.
    By default, this tracker is deactivated and has to be activated to send data to Lengow.
    Second option allows to select the product unique identifier which is filled in Lengow.
  • Pre-production Mode: use pre-production mode for test orders. Reminder: this setting must be ONLY and NECESSARILY enabled on your pre-production server.
  • Log Files: your logs history (imported orders, error messages, ...) over the past 20 days.

2.2 Export parameters

In this area, select products you want to export to Lengow.

For each of your WooCommerce shops, choose whether you export all products or a selection of products.

Note: you will find here your WooCommerce active products. If you delete or add a product, this will affect the number of exported products.

Note: if you choose to select products to be exported, the new products to be added into your WooCommerce will not be added to the export automatically.

Click on the "Download" icon 2016-08-30-12h21-35.png to download your products catalogue containing your selection of products.

2.3 Orders import settings

In this section, you'll find two tabs:

  • "Overview": Here you can view orders from your Lengow account.
  • "Order parameters": All import parameters from Lengow orders.

In the "Order parameters" section, you'll find the following different parameters:

  • Default carrier: Select the default carrier for orders coming from marketplaces.
  • Order status: the Lengow module allows you to match the order statuses from the marketplaces with the statuses made available by WooCommerce via a status matching.
  • Orders import: choose here:
    • the maximum period (in days) over which the plugin synchronise orders.
      The time interval is automatically managed by the plugin and is based on the date of the last successful synchronisation.
      For example, if the last synchronisation was an hour ago, the plugin will only recover the last day.
      On the other hand, if the last synchronisation is 3 days old, the plugin will synchronise over the last 3 days without ever exceeding the maximum number of days you have entered (It is recommended to leave this parameter with 3 days).
    • if you want to import orders dispatched by the marketplaces, and where appropriate, if you want to reduce the stock of products in your WooCommerce for orders dispatched by the marketplaces.

3. Daily use

Plugin overview

(Video coming soon)

Products management

You can change:

  • the number of products exported to the Lengow platform in the Products area (only if you are in "product selection" mode). Consider exporting your new products!
  • your products values (title, description, price, ...). Click on "Products" on the menu on the left.

Changes will be visible in the Lengow platform in the next products catalogue import.

Orders management

Marketplace orders (status change) has to be managed outside of the Lengow plugin, go to the "Orders" tab (menu on the left).

(Video coming soon)

For each of your orders from Lengow, you will find a new Lengow block with all the order information and the following actions:

  • Re-import the order: recreate a new order and pass the current order through a Lengow technical error, but it's not worth further reducing stock.
  • Resend the action: This allows you to resend the action to change the status of the order to Lengow. (Ideal for correcting an order import error, for example if you have just entered the tracking coli which had been forgotten).
  • Re-synchronise the order: This allows you to remake the matching between WooCommerce's order ID and the order ID in Lengow.

In the plugin, you will find marketplace orders. You can see:

  • if the order has been correctly imported in WooCommerce
  • your orders current status (in progress and closed)

(Video coming soon)

Note: orders are exported to the plugin only once their status becomes "Waiting for shipment" (after manual or automatic acceptation of an order in the Lengow platform).

If an order is not correctly imported in WooCommerce, it will appear as "Not imported". Mouse over this message to know what is preventing import. Correct the bug and click on "Not imported" to re-import the order.

If you change an order status into "Shipped" in WooCommerce, while an error prevents the marketplace from switching the status into "Shipped" (e.g. because tracking number is missing), a "Not shipped" message will appear. Correct the bug and click on "Not shipped" to re-import the order.

If you encounter troubles whilst solving problems, contact our Support Team.

If you add a new marketplace into Lengow, consider making the new matching between your WooCommerce's carriers and the carriers of this marketplace.

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