Logo_Privalia.jpg

Privalia is an outlet marketplace. Only products with a 30% discount or more will be displayed on Privalia.

Contact Privalia to know if you are eligible to sell your products on their website.

To distribute your products on Privalia, check that your products catalogue contains the data usually required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Add a channel catalogue

Add a Privalia channel catalogue in your Lengow account.

Match Categories

Match your categories with Privalia's through "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested values or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Privalia account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Privalia recommends you fill them in to improve your products visibility.

Some special features for Privalia:

1. Set up your special offers/sales

Remember that only products with a discount equal to or greater than 30% will be distributed on Privalia. Offering discounts is therefore compulsory.

Excluding sales and promotions perdiod, thiese fields should be filled in:

  • C21-RRP_WO_VAT: Intial price of your product. This price contains the VAT. It has no discount. Warning! This field is part of the "product" feed, it can no longer be modified once the product is created. You must approach your Privalia account executive if you wish to modify this data at a later stage.
  • price: Price of your product. This price contains the VAT and the discount. It must be at least 30% less than the one indicated in the "C21-RRP_WO_VAT" field. During the promotion or the sales period, this is your striked price.

To set up special offers/sales, fill in the following fields:

  • C21-RRP_WO_VAT: Intial price of your product. This price contains the VAT. It has no discount. Warning! This field is part of the "product" feed, it can no longer be modified once the product is created. You must approach your Privalia account executive if you wish to modify this data at a later stage.
  • price: Price of your product. This price contains the VAT and the discount. It must be at least 30% less than the one indicated in the "C21-RRP_WO_VAT" field. During the promotion or the sales period, this is your striked price.
  • discount-price: Price of your product during the sale period (or the promotion period).
  • discount-start-date: The date when the sale or the promotion will start.
  • discount-end-date: The date when the sale or the promotion will end.

2. Delivery method and costs

  • The delivery method is defined by Privalia.
  • Shipping costs are entered in the field "C15-SELLER_PRODUCT_CATEGORY".

3. Variation values

Privalia accepts size and/or colour product variations.

To manage your variations, fill in the following fields:

  • C04-PHYS_REF: parent identifier (a common identifier for all the variations of a product). This field must be empty if your product does not have variations.
  • C06-COLOR: product colour. This data is mandatory for all products.
  • C18-SIZE: product size. For your products with no size variations, enter the value "UNICO".

Manage your Exclusions

In addition to the usual instructions for exclusions, you must exclude for Privalia:

  • "Parent products" if your product catalogue contains any, since Privalia does not want to receive parent files.
  • Products which are not reduced by min. 30%.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Privalia.

Regarding the identifiers you have to fill in:

  • Mirakl_key: enter here your API key. To get it, go to your Privalia Mirakl back office, click on your e-mail address at the top right corner ("My account") and then on "API key". If your API key changed, you also need to change it in your Lengow account. Here is an example of an API key: b36a2665-109a-4135-a0f0-460d70568ca4.
  • Mirakl_storeid: enter here your Mirakl store identifier. To find it, go to your Privalia Mirakl back office and click on "My account" > "Settings" (visible at the top of the page: identifiant: XXXX)

Launch the channel catalogue

  • Before sending your optimised catalogue to Privalia:
    • Check that your Privalia online store has been created and opened.
    • Check that there are no rules created in your back office Privalia.

Note: contact your Privalia account manager if you have any question on this matter.

Two distinct feeds are sent to Privalia through API:

  • Product Feed: enables the integration and creation of products. It is sent to Privalia once a day around 01.30 am. If your products are free from errors, they will be created in Privalia and will appear online within 48 hours, after the offer feed has been sent.
    Note: inform your Privalia account manager when you submit a new products catalogue in your Mirakl interface.
  • Offer Feed: enables the update of prices, stock, etc. It is sent to Privalia every hour. When Privalia receives the offer feed, data is updated almost immediately on Privalia website.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Privalia. For each product in error, Privalia specifies the reason for the rejection.

Product and offer integration reports are available and downloadable from:

  • Lengow: "Channel" tab > select "Privalia" > "Activity"
  • Your Privalia Mirakl back office:
    • Products feed report: "My Inventory" > "Import From File" > "Track product imports"
    • Offers feed report : "My Inventory" > "Import From File" > "Track offer imports"

Edit a product file

Contact your Privalia account manager to edit this data.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

Manage your Privalia orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Privalia website every hour.

2. Order processing

Orders go through various statuses in Lengow while being processed.

3. Statuses of Privalia orders

Here is the list of Privalia statuses

corresponding to orders statuses in Lengow:

  • New order

"STAGING": "awaiting scoring". Order is going through an anti-fraud system.

  • Waiting acceptance

"WAITING_ACCEPTANCE": “awaiting acceptance of order". During this status you can accept or refuse the order.

  • Accepted

"WAITING_DEBIT": payment request for the order is in progress.

"WAITING_DEBIT_PAYMENT": order payment is in progress.

  • Waiting shipment

"SHIPPING": order is awaiting for shipment. During this status you can confirm the shipment of the order and enter the carrier and the parcel tracking number/URL.

  • Shipped

"SHIPPED": "sent". Order has been sent and shipment is in progress.

  • Closed

"RECEIVED": customer received the order.

"CLOSED": customer received the order and did not open an incident.

  • Refused

"REFUSED": order refused by merchant during "WAITING_ACCEPTANCE" status.

  • Cancelled

"CANCELLED": order cancelled by merchant or customer.

  • Refunding

"WAITING_REFUND": a refund request is in progress. Go to your Privalia back office to process it.

"WAITING_REFUND_PAYMENT": order refund is in progress.

  • Refunded

"REFUNDED": order has been refunded.

Contact Privalia

  • support.marketplace@privalia.com : Use this email address if you face any issues when sending/uploading your product catalogue.
  • accountmanagement.marketplace@privalia.com : Use this email address for any issues/questions you may have after your product catalogue integration.

Privalia IT

Logo_Privalia.jpg

Privalia is an outlet marketplace. Only products with a 30% discount or more will be displayed on Privalia.

Contact Privalia to know if you are eligible to sell your products on their website.

To distribute your products on Privalia, check that your products catalogue contains the data usually required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Add a channel catalogue

Add a Privalia channel catalogue in your Lengow account.

Match Categories

Match your categories with Privalia's through "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested values or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Privalia account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Privalia recommends you fill them in to improve your products visibility.

Some special features for Privalia:

1. Set up your special offers/sales

Remember that only products with a discount equal to or greater than 30% will be distributed on Privalia. Offering discounts is therefore compulsory.

Excluding sales and promotions perdiod, thiese fields should be filled in:

  • C21-RRP_WO_VAT: Intial price of your product. This price contains the VAT. It has no discount. Warning! This field is part of the "product" feed, it can no longer be modified once the product is created. You must approach your Privalia account executive if you wish to modify this data at a later stage.
  • price: Price of your product. This price contains the VAT and the discount. It must be at least 30% less than the one indicated in the "C21-RRP_WO_VAT" field. During the promotion or the sales period, this is your striked price.

To set up special offers/sales, fill in the following fields:

  • C21-RRP_WO_VAT: Intial price of your product. This price contains the VAT. It has no discount. Warning! This field is part of the "product" feed, it can no longer be modified once the product is created. You must approach your Privalia account executive if you wish to modify this data at a later stage.
  • price: Price of your product. This price contains the VAT and the discount. It must be at least 30% less than the one indicated in the "C21-RRP_WO_VAT" field. During the promotion or the sales period, this is your striked price.
  • discount-price: Price of your product during the sale period (or the promotion period).
  • discount-start-date: The date when the sale or the promotion will start.
  • discount-end-date: The date when the sale or the promotion will end.

2. Delivery method and costs

  • The delivery method is defined by Privalia.
  • Shipping costs are entered in the field "C15-SELLER_PRODUCT_CATEGORY".

3. Variation values

Privalia accepts size and/or colour product variations.

To manage your variations, fill in the following fields:

  • C04-PHYS_REF: parent identifier (a common identifier for all the variations of a product). This field must be empty if your product does not have variations.
  • C06-COLOR: product colour. This data is mandatory for all products.
  • C18-SIZE: product size. For your products with no size variations, enter the value "UNICO".

Manage your Exclusions

In addition to the usual instructions for exclusions, you must exclude for Privalia:

  • "Parent products" if your product catalogue contains any, since Privalia does not want to receive parent files.
  • Products which are not reduced by min. 30%.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Privalia.

Regarding the identifiers you have to fill in:

  • Mirakl_key: enter here your API key. To get it, go to your Privalia Mirakl back office, click on your e-mail address at the top right corner ("My account") and then on "API key". If your API key changed, you also need to change it in your Lengow account. Here is an example of an API key: b36a2665-109a-4135-a0f0-460d70568ca4.
  • Mirakl_storeid: enter here your Mirakl store identifier. To find it, go to your Privalia Mirakl back office and click on "My account" > "Settings" (visible at the top of the page: identifiant: XXXX)

Launch the channel catalogue

  • Before sending your optimised catalogue to Privalia:
    • Check that your Privalia online store has been created and opened.
    • Check that there are no rules created in your back office Privalia.

Note: contact your Privalia account manager if you have any question on this matter.

Two distinct feeds are sent to Privalia through API:

  • Product Feed: enables the integration and creation of products. It is sent to Privalia once a day around 01.30 am. If your products are free from errors, they will be created in Privalia and will appear online within 48 hours, after the offer feed has been sent.
    Note: inform your Privalia account manager when you submit a new products catalogue in your Mirakl interface.
  • Offer Feed: enables the update of prices, stock, etc. It is sent to Privalia every hour. When Privalia receives the offer feed, data is updated almost immediately on Privalia website.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Privalia. For each product in error, Privalia specifies the reason for the rejection.

Product and offer integration reports are available and downloadable from:

  • Lengow: "Channel" tab > select "Privalia" > "Activity"
  • Your Privalia Mirakl back office:
    • Products feed report: "My Inventory" > "Import From File" > "Track product imports"
    • Offers feed report : "My Inventory" > "Import From File" > "Track offer imports"

Edit a product file

Contact your Privalia account manager to edit this data.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

Manage your Privalia orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Privalia website every hour.

2. Order processing

Orders go through various statuses in Lengow while being processed.

3. Statuses of Privalia orders

Here is the list of Privalia statuses

corresponding to orders statuses in Lengow:

  • New order

"STAGING": "awaiting scoring". Order is going through an anti-fraud system.

  • Waiting acceptance

"WAITING_ACCEPTANCE": “awaiting acceptance of order". During this status you can accept or refuse the order.

  • Accepted

"WAITING_DEBIT": payment request for the order is in progress.

"WAITING_DEBIT_PAYMENT": order payment is in progress.

  • Waiting shipment

"SHIPPING": order is awaiting for shipment. During this status you can confirm the shipment of the order and enter the carrier and the parcel tracking number/URL.

  • Shipped

"SHIPPED": "sent". Order has been sent and shipment is in progress.

  • Closed

"RECEIVED": customer received the order.

"CLOSED": customer received the order and did not open an incident.

  • Refused

"REFUSED": order refused by merchant during "WAITING_ACCEPTANCE" status.

  • Cancelled

"CANCELLED": order cancelled by merchant or customer.

  • Refunding

"WAITING_REFUND": a refund request is in progress. Go to your Privalia back office to process it.

"WAITING_REFUND_PAYMENT": order refund is in progress.

  • Refunded

"REFUNDED": order has been refunded.

Contact Privalia

  • support.marketplace@privalia.com : Use this email address if you face any issues when sending/uploading your product catalogue.
  • accountmanagement.marketplace@privalia.com : Use this email address for any issues/questions you may have after your product catalogue integration.
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