Logo-Cdiscount-baseline.png

Contact Cdiscount to check if you can display your products on their website.

To distribute your products on Cdiscount, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Add a channel catalogue

Add a Cdiscount channel catalogue in your Lengow account.

Match Categories

Match your categories with Cdiscount's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on fields definitions. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.

If a value is missing, please contact your Cdiscount account manager to ask for this value to be created.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Cdiscount recommends you to fill them in to improve your products visibility.

Special features for Cdiscount:

1. Set up your promotional offers/flash sales

1.1 Promotional offers

Fill in the following fields to display your promotional offers on Cdiscount:

  • StrikedPrice
  • Price

1.2 Flash sales

Fill in the following fields to manage a flash sale on Cdiscount:

  • StrikedPrice: Mainly noticed price (PVGC in French). It is a barred price to indicate how much the product is generally sold on the market.
  • Price: its value must be different from the one entered in the "StrikedPrice" field. The field must contain the crossed-out price of the product.
  • DiscountComponentDiscountValue is the percentage of the discount applied to the value in the "Price" field (can be between 1 and 99 %). The value must be numeric, without the sign "%".
    Note: if the promotion percentage is not present in the Source Catalogue, you can calculate it from Lengow by setting up a formula via a Rule (and using in particular the CALC function).
    Cdiscount will automatically calculate the final price of the Flash Sale based on the selling price defined in the Cdiscount "Price" field and the discount percentage defined in the "DiscountComponentDiscountValue" field.
  • DiscountComponentStartDate: start date of the flash sale (format must be YYYY-MM-DDTHH:mm)
  • DiscountComponentEndDate: end date of the flash sale (format must be YYYY-MM-DDTHH:mm)

Note: The "DiscountComponentType" and "DiscountComponentDiscountUnit" attributes, required by Cdiscount, are automatically filled in on our side as soon as you set up the flash sales attributes mentioned above.

Example of a Flash Sale

StrikedPrice or Mainly noticed price is of 399€ on the market. You usually sell this product at a price of 350€ and decide to do a Flash Sale of 10%, so 315€ in total. This would make the Flash Sale : 

  • StrikedPrice: 399€
  • Price: 350€
  • DiscountComponentDiscountValue: 10

Your product will be displayed with a 315€ price on Cdiscount.

Note: A Flash sale cannot exceed 72 hours.

1.3 Sales

3 methods exist to display products on sales on CDiscount:

  • Apply a sales discount on unit balances
  • Apply a sales discount with a bulk file
  • Apply a sales discount through API

For both first cases, this has to be done outside of Lengow. Please read CDiscount documentation to know how to proceed.

The third case refers to action which could be done with Lengow:

Winter sales offers must be sent to Cdiscount through your Lengow feed before Monday 6th of January, 11:00pm. This allows enough time for checks on the channel side and ensures your offer will be online on the first day of sales.

Fill in the following fields to display your sales prices on Cdiscount:

  • DiscountComponentSalesReferencePrice
  • Price
  • DiscountComponentDiscountValue

Note : The "DiscountComponentType" and "DiscountComponentDiscountUnit" attributes, required by Cdiscount, are automatically filled in on our side as soon as you set up the Sales attributes mentioned above.

To setup different periods of reduction during the French Sales amend the DiscountValue attribute the first day of the new period. Get a new Condition running to schedule these discount changes!

1.4 Black Friday

CDiscount doesn't require any specific settings for Black Friday, but does invite you to set up special offer or flash sales for this day.

2. Delivery method and costs

Follow these steps to indicate delivery methods:

2.1 Provide preparation time for your orders

Fill in the field "PreparationTime".

2.2 Select delivery methods

Choose your delivery method in the "ShippingInformationDeliveryMode" field.

Note 1: make sure you choose the same delivery methods as the one(s) you ticked in your Cdiscount Seller Zone. Otherwise your offer feed will be in error and your products will not be updated anymore on Cdiscount.

Note 2: here are the delivery methods suggested in your Cdiscount back office:

  • Home delivery - Small parcel (less than 30 kg):
    • Standard
    • Tracked
    • Registered
    • Express/Fast
  • Home delivery - Big parcel (more than 30 kg):
    • Eco
    • Usual
    • Comfort
  • Store or Pick-up Point delivery:
    • Store delivery
    • Pick-up Mondial Relay Shipping
    • Pick-up Relais Colis Shipping
    • Pick-up So Colissimo Shipping

The "Fast" delivery method is suggested to non-French merchants only and is automatically ticked in the Cdiscount back office.

Note 3: some delivery methods are exclusive/cannot "coexist" or are mandatory. For more information, please contact your Cdiscount account manager.

  • The "Standard" home delivery delivery will not be accepted for products sold for over €40. Meaning it won't be suggested for products sold for a minimum price of €40 on Cdiscount
  • Delivery methods for small parcels (less than 30 kg) cannot be chosen for big parcels (more than 30 kg) in one same offer.
  • The following home delivery methods are mandatory for:
    • small parcels (less than 30 kg): "Tracked" and "Registered"
    • big parcels (more than 30 kg): "Eco"
  • It is not possible to suggest Pick-Up Points delivery alone, such as "Pick-up Mondial Relay Shippping" or "Pick-up Relais Colis Shippping" or "Pick-up So Colissimo Shippping"
  • It is possible to suggest "Store Delivery" alone

2.3 Provide shipping costs

For each delivery method selected two attributes are requested:

  • delivery price

example: "ShippingPrice"

  • Additional delivery price

example: "AdditionalShippingPrice"


Note 1
: if you do not fill in the "AdditionalShippingPrice" field, no additional shipping cost will be applied whenever a customer purchases several units of one same product.

Note 2: if a customer purchases different products, the highest shipping costs apply. Additional shipping costs will apply for the other products.

For example, if a customer buys:

  • 2 "A" products with €5 shipping costs and €2 additional shipping costs
  • 2 "B" products with €10 shipping costs and no additional shipping costs

Then total shipping costs charged to customers amount to: 10€ (B) + 0€ (B) + 2€ (A) + 2€(A), therefore 14€

Note 3: Additional fees can be added via the sellershop for international shipments. The calculation is then automatically added to the delivery costs set from Lengow.

3. Variation values

Cdiscount accepts size and/or colour product variations.

To manage variations, fill in the following fields:

  • SellerProductFamily: parent identifier (common to all variations for one product). This field is mandatory for products which have variations. Providing this field will gather all size and/or colour variations of a product on one same product page.
  • SellerProductColorName: products colour. This field is mandatory for products which have colour variations.
  • Size: products size. Free value. This field is mandatory for products which have size variations.

How are variations displayed on Cdiscount:

  • Images-1.png A single drop-down menu will appear under your products if you set a single variation (size or color).
  • Image-2.png Two drop-down menus are available under your products if you set two types of variation (size and color).
  • Image-3.png No drop-down menu is displayed if the variations are not set. Each product is then considered "simple" by the marketplace. 

2019-05-27_09h58_26.png

4. Set up your Cdiscount Pro offers

Fill in the following fields to display your offers on Cdiscount Pro:

  • Vat : your products VAT. Cdiscount will use it to calculate and display pre-tax prices.
  • Publier sur CDiscount : with this attribute, choose to display your products on Cdiscount. Select the "TRUE" value to sell your products on Cdiscount.
  • Publier sur CDiscount PRO : with this attribute, choose to display your products on Cdiscount Pro. Select the "TRUE" value to sell your products on Cdiscount Pro.

Note: You can display an offer on both Cdiscount and Cdiscount Pro. In that case the Cdiscount offer and the Cdiscount Pro offer must be the same: same EAN, SKU, stock data, prices incl. taxes (then calculated without VAT for Cdiscount Pro), etc. It is currently not possible to display different prices incl. taxes for Cdiscount and Cdiscount Pro.

5. Manage your Attributes

The Cdiscount feed structure does not allow optimal management of the attributes of your products. However, Cdiscount indicates that it is possible tosend them attributes information using their field "Description_nohtml" (Description Marketing).

Thus Cdiscount will be able to recover this information and reclassify it so that it appears at the right place in the characteristics of the product sheet.

The following format must be followed: Name of attribute Cdiscount : value of the attribute and separate each attribute by a comma

Example: Matère de la jante: $ Nom du champion dans le catalogue du vendeur, Moteur: $ Nom du champ dans le catalogue du vendeur

Manage your Exclusions

In addition to the usual instructions for exclusions, you must exclude for Cdiscount:

  • "Parent products" if your products catalogue contains any, since Cdiscount does not want to receive parent files.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Cdiscount.

Here are more information on how to fill in the following fields in Lengow:

Username

Provide your Cdiscount API login. The format is "username-api".

In your Seller Zone on Cdiscount :

Settings > Your personal settings and bank details > Connection information > Change your API connection settings > Login

  • Get your login and complete in Lengow the "Username" field with this login info.
  • Then, click on "Reset your API password" (bottom page)
  • You will receive a temporary API password on your Cdiscount seller e-mail
  • Change this temporary password by a more suitable one in this tab (Connection information > Change your API connection settings > Password).
Password

Provide your Cdiscount API password

Note: If you change your Cdiscount API password, please also change your password in Lengow. Otherwise, your catalogue may not be sent anymore to Cdiscount.

If you need more information about seller and API logins, please consult this Cdiscount documentation.

Launch the channel catalogue

Before sending your optimised catalogue to Cdiscount, check that your Cdiscount online store has been created and opened.

Note : contact your Cdiscount account manager if you have any question on this matter.

Three distinct feeds are sent to Cdiscount through API:

  • Product Feed: enables products integration and creation. It is sent to Cdiscount once a day around midnight. If your products are free from errors, they will be created on Cdiscount and will appear online after the offer feed has been sent.
  • Offer Feed: enables the update of prices, stock, delivery methods, etc. It is sent to Cdiscount every 8 hours. When Cdiscount receives the offer feed, data is updated almost immediately on Cdiscount website.
  • Price & Stock Feed: enables price and stock update. It is automatically sent to Cdiscount every hour. When Cdiscount receives the price & stock feed, data is updated almost immediately on Cdiscount website.

More details in our dedicated guide!.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Cdiscount. For each product in error, Cdiscount specifies the reason for the rejection.

Product and offer integration reports are available and downloadable from:

  • Lengow: "Channel" tab > select "Cdiscount" > "Activity"
  • Your Cdiscount Seller Zone: "Reports" tab > "All the reports"

Common Errors

Ean XXXXX already sent by Lengow in the last 4 days

Error Message: Ean XXXXX already sent by Lengow in the last 4 days

This error normally concerns products being created on Cdiscount.

  • Check in your back office Cdiscount if the product status is: "being processed manually"
EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur

Error Message: EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur. 2 solutions : soit vous positionnez une offre car il s'agit du produit que vous voulez vendre (même taille, même couleur), soit vous utilisez un autre EAN pour ce produit variant et cette couleur.

This error means: "EAN: You have chosen an EAN already used on a product of another color. 2 solutions: either you set an offer because it is the product you want to sell (same size, same color), or you use another EAN for this variant product and this color."

This message means that the EAN already exists on Cdiscount but that the information of your product does not correspond to those present on Cdiscout.

Cdiscount offers you 2 solutions:

  • Either to use another EAN to integrate your product.
  • or to base your information on that of Cdiscount. In this case it means changing the color of the product in your database.
Incorrect product kind

Error Message: Nature du produit : Standard obligatoire sur cette catégorie, veuillez choisir "Standard" dans le champ "Nature du produit" et supprimer le sku famille, la taille ou la couleur marketing.

This error means: Product kind: Standard mandatory for this category. Make sure you choose "Standard" in the field "Nature du produit" (Product kind) and delete family sku, size or marketing color.

This error refers to a field which is automatically managed by Lengow and automatically sent to CDiscount. If there is a value in the "SellerProductFamily” attribute (parent id field), then Lengow fills in the value “Variant” (=variation) in the “Nature du produit” (ProductKind) attribute. If “SellerProductFamily” attribute is left empty, Lengow fills in the “Standard” value. This field isn't available in the CDiscount Attribute Matching in Lengow and cannot be modified by yourself.

Edit a product file

To change one of this data, go to your Cdiscount Seller Zone > click on "Help" (on the top right of the page) and click on "New Case" to contact Cdiscount.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

Manage your Cdiscount orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Cdiscount website every hour.

2. Order processing

Orders go through various statuses in Lengow while being processed:

  • Waiting for acceptance. Here is what you can do at this stage:
    • accept the order;
    • refuse the order;
  • Waiting for shipment. Here is what you can do at this stage:
    • refuse the order;
    • confirm order shipment; depending on the chosen delivery method, at this stage you'll be able to fill in the carrier, the tracking number and the tracking url.
    • refuse order shipment.
  • Shipped. At this stage, you can refund the order. You'll be able to provide refund reason and refund method.
  • Cancelled. At this stage, you cannot carry out any action.

Ship by Marketplace

The orders from the Fulfilment program of Cdiscount are sent to Lengow directly with the status "Shipped".

If you import these orders into your back-office :

  • using Lengow API: the information can be retrieved through the node "is_delivered_by_marketplace"
  • using one of Lengow's Plugins, into the orders import settings

Contact Cdiscount

Your products are online on Cdiscount and you have some questions? Go to your Cdiscount Seller Zone > click on "Help" (on the top right of the page) and click on "New Case" to contact Cdiscount.

Cdiscount

Logo-Cdiscount-baseline.png

Contact Cdiscount to check if you can display your products on their website.

To distribute your products on Cdiscount, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Add a channel catalogue

Add a Cdiscount channel catalogue in your Lengow account.

Match Categories

Match your categories with Cdiscount's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on fields definitions. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.

If a value is missing, please contact your Cdiscount account manager to ask for this value to be created.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Cdiscount recommends you to fill them in to improve your products visibility.

Special features for Cdiscount:

1. Set up your promotional offers/flash sales

1.1 Promotional offers

Fill in the following fields to display your promotional offers on Cdiscount:

  • StrikedPrice
  • Price

1.2 Flash sales

Fill in the following fields to manage a flash sale on Cdiscount:

  • StrikedPrice: Mainly noticed price (PVGC in French). It is a barred price to indicate how much the product is generally sold on the market.
  • Price: its value must be different from the one entered in the "StrikedPrice" field. The field must contain the crossed-out price of the product.
  • DiscountComponentDiscountValue is the percentage of the discount applied to the value in the "Price" field (can be between 1 and 99 %). The value must be numeric, without the sign "%".
    Note: if the promotion percentage is not present in the Source Catalogue, you can calculate it from Lengow by setting up a formula via a Rule (and using in particular the CALC function).
    Cdiscount will automatically calculate the final price of the Flash Sale based on the selling price defined in the Cdiscount "Price" field and the discount percentage defined in the "DiscountComponentDiscountValue" field.
  • DiscountComponentStartDate: start date of the flash sale (format must be YYYY-MM-DDTHH:mm)
  • DiscountComponentEndDate: end date of the flash sale (format must be YYYY-MM-DDTHH:mm)

Note: The "DiscountComponentType" and "DiscountComponentDiscountUnit" attributes, required by Cdiscount, are automatically filled in on our side as soon as you set up the flash sales attributes mentioned above.

Example of a Flash Sale

StrikedPrice or Mainly noticed price is of 399€ on the market. You usually sell this product at a price of 350€ and decide to do a Flash Sale of 10%, so 315€ in total. This would make the Flash Sale : 

  • StrikedPrice: 399€
  • Price: 350€
  • DiscountComponentDiscountValue: 10

Your product will be displayed with a 315€ price on Cdiscount.

Note: A Flash sale cannot exceed 72 hours.

1.3 Sales

3 methods exist to display products on sales on CDiscount:

  • Apply a sales discount on unit balances
  • Apply a sales discount with a bulk file
  • Apply a sales discount through API

For both first cases, this has to be done outside of Lengow. Please read CDiscount documentation to know how to proceed.

The third case refers to action which could be done with Lengow:

Winter sales offers must be sent to Cdiscount through your Lengow feed before Monday 6th of January, 11:00pm. This allows enough time for checks on the channel side and ensures your offer will be online on the first day of sales.

Fill in the following fields to display your sales prices on Cdiscount:

  • DiscountComponentSalesReferencePrice
  • Price
  • DiscountComponentDiscountValue

Note : The "DiscountComponentType" and "DiscountComponentDiscountUnit" attributes, required by Cdiscount, are automatically filled in on our side as soon as you set up the Sales attributes mentioned above.

To setup different periods of reduction during the French Sales amend the DiscountValue attribute the first day of the new period. Get a new Condition running to schedule these discount changes!

1.4 Black Friday

CDiscount doesn't require any specific settings for Black Friday, but does invite you to set up special offer or flash sales for this day.

2. Delivery method and costs

Follow these steps to indicate delivery methods:

2.1 Provide preparation time for your orders

Fill in the field "PreparationTime".

2.2 Select delivery methods

Choose your delivery method in the "ShippingInformationDeliveryMode" field.

Note 1: make sure you choose the same delivery methods as the one(s) you ticked in your Cdiscount Seller Zone. Otherwise your offer feed will be in error and your products will not be updated anymore on Cdiscount.

Note 2: here are the delivery methods suggested in your Cdiscount back office:

  • Home delivery - Small parcel (less than 30 kg):
    • Standard
    • Tracked
    • Registered
    • Express/Fast
  • Home delivery - Big parcel (more than 30 kg):
    • Eco
    • Usual
    • Comfort
  • Store or Pick-up Point delivery:
    • Store delivery
    • Pick-up Mondial Relay Shipping
    • Pick-up Relais Colis Shipping
    • Pick-up So Colissimo Shipping

The "Fast" delivery method is suggested to non-French merchants only and is automatically ticked in the Cdiscount back office.

Note 3: some delivery methods are exclusive/cannot "coexist" or are mandatory. For more information, please contact your Cdiscount account manager.

  • The "Standard" home delivery delivery will not be accepted for products sold for over €40. Meaning it won't be suggested for products sold for a minimum price of €40 on Cdiscount
  • Delivery methods for small parcels (less than 30 kg) cannot be chosen for big parcels (more than 30 kg) in one same offer.
  • The following home delivery methods are mandatory for:
    • small parcels (less than 30 kg): "Tracked" and "Registered"
    • big parcels (more than 30 kg): "Eco"
  • It is not possible to suggest Pick-Up Points delivery alone, such as "Pick-up Mondial Relay Shippping" or "Pick-up Relais Colis Shippping" or "Pick-up So Colissimo Shippping"
  • It is possible to suggest "Store Delivery" alone

2.3 Provide shipping costs

For each delivery method selected two attributes are requested:

  • delivery price

example: "ShippingPrice"

  • Additional delivery price

example: "AdditionalShippingPrice"


Note 1
: if you do not fill in the "AdditionalShippingPrice" field, no additional shipping cost will be applied whenever a customer purchases several units of one same product.

Note 2: if a customer purchases different products, the highest shipping costs apply. Additional shipping costs will apply for the other products.

For example, if a customer buys:

  • 2 "A" products with €5 shipping costs and €2 additional shipping costs
  • 2 "B" products with €10 shipping costs and no additional shipping costs

Then total shipping costs charged to customers amount to: 10€ (B) + 0€ (B) + 2€ (A) + 2€(A), therefore 14€

Note 3: Additional fees can be added via the sellershop for international shipments. The calculation is then automatically added to the delivery costs set from Lengow.

3. Variation values

Cdiscount accepts size and/or colour product variations.

To manage variations, fill in the following fields:

  • SellerProductFamily: parent identifier (common to all variations for one product). This field is mandatory for products which have variations. Providing this field will gather all size and/or colour variations of a product on one same product page.
  • SellerProductColorName: products colour. This field is mandatory for products which have colour variations.
  • Size: products size. Free value. This field is mandatory for products which have size variations.

How are variations displayed on Cdiscount:

  • Images-1.png A single drop-down menu will appear under your products if you set a single variation (size or color).
  • Image-2.png Two drop-down menus are available under your products if you set two types of variation (size and color).
  • Image-3.png No drop-down menu is displayed if the variations are not set. Each product is then considered "simple" by the marketplace. 

2019-05-27_09h58_26.png

4. Set up your Cdiscount Pro offers

Fill in the following fields to display your offers on Cdiscount Pro:

  • Vat : your products VAT. Cdiscount will use it to calculate and display pre-tax prices.
  • Publier sur CDiscount : with this attribute, choose to display your products on Cdiscount. Select the "TRUE" value to sell your products on Cdiscount.
  • Publier sur CDiscount PRO : with this attribute, choose to display your products on Cdiscount Pro. Select the "TRUE" value to sell your products on Cdiscount Pro.

Note: You can display an offer on both Cdiscount and Cdiscount Pro. In that case the Cdiscount offer and the Cdiscount Pro offer must be the same: same EAN, SKU, stock data, prices incl. taxes (then calculated without VAT for Cdiscount Pro), etc. It is currently not possible to display different prices incl. taxes for Cdiscount and Cdiscount Pro.

5. Manage your Attributes

The Cdiscount feed structure does not allow optimal management of the attributes of your products. However, Cdiscount indicates that it is possible tosend them attributes information using their field "Description_nohtml" (Description Marketing).

Thus Cdiscount will be able to recover this information and reclassify it so that it appears at the right place in the characteristics of the product sheet.

The following format must be followed: Name of attribute Cdiscount : value of the attribute and separate each attribute by a comma

Example: Matère de la jante: $ Nom du champion dans le catalogue du vendeur, Moteur: $ Nom du champ dans le catalogue du vendeur

Manage your Exclusions

In addition to the usual instructions for exclusions, you must exclude for Cdiscount:

  • "Parent products" if your products catalogue contains any, since Cdiscount does not want to receive parent files.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Cdiscount.

Here are more information on how to fill in the following fields in Lengow:

Username

Provide your Cdiscount API login. The format is "username-api".

In your Seller Zone on Cdiscount :

Settings > Your personal settings and bank details > Connection information > Change your API connection settings > Login

  • Get your login and complete in Lengow the "Username" field with this login info.
  • Then, click on "Reset your API password" (bottom page)
  • You will receive a temporary API password on your Cdiscount seller e-mail
  • Change this temporary password by a more suitable one in this tab (Connection information > Change your API connection settings > Password).
Password

Provide your Cdiscount API password

Note: If you change your Cdiscount API password, please also change your password in Lengow. Otherwise, your catalogue may not be sent anymore to Cdiscount.

If you need more information about seller and API logins, please consult this Cdiscount documentation.

Launch the channel catalogue

Before sending your optimised catalogue to Cdiscount, check that your Cdiscount online store has been created and opened.

Note : contact your Cdiscount account manager if you have any question on this matter.

Three distinct feeds are sent to Cdiscount through API:

  • Product Feed: enables products integration and creation. It is sent to Cdiscount once a day around midnight. If your products are free from errors, they will be created on Cdiscount and will appear online after the offer feed has been sent.
  • Offer Feed: enables the update of prices, stock, delivery methods, etc. It is sent to Cdiscount every 8 hours. When Cdiscount receives the offer feed, data is updated almost immediately on Cdiscount website.
  • Price & Stock Feed: enables price and stock update. It is automatically sent to Cdiscount every hour. When Cdiscount receives the price & stock feed, data is updated almost immediately on Cdiscount website.

More details in our dedicated guide!.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Cdiscount. For each product in error, Cdiscount specifies the reason for the rejection.

Product and offer integration reports are available and downloadable from:

  • Lengow: "Channel" tab > select "Cdiscount" > "Activity"
  • Your Cdiscount Seller Zone: "Reports" tab > "All the reports"

Common Errors

Ean XXXXX already sent by Lengow in the last 4 days

Error Message: Ean XXXXX already sent by Lengow in the last 4 days

This error normally concerns products being created on Cdiscount.

  • Check in your back office Cdiscount if the product status is: "being processed manually"
EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur

Error Message: EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur. 2 solutions : soit vous positionnez une offre car il s'agit du produit que vous voulez vendre (même taille, même couleur), soit vous utilisez un autre EAN pour ce produit variant et cette couleur.

This error means: "EAN: You have chosen an EAN already used on a product of another color. 2 solutions: either you set an offer because it is the product you want to sell (same size, same color), or you use another EAN for this variant product and this color."

This message means that the EAN already exists on Cdiscount but that the information of your product does not correspond to those present on Cdiscout.

Cdiscount offers you 2 solutions:

  • Either to use another EAN to integrate your product.
  • or to base your information on that of Cdiscount. In this case it means changing the color of the product in your database.
Incorrect product kind

Error Message: Nature du produit : Standard obligatoire sur cette catégorie, veuillez choisir "Standard" dans le champ "Nature du produit" et supprimer le sku famille, la taille ou la couleur marketing.

This error means: Product kind: Standard mandatory for this category. Make sure you choose "Standard" in the field "Nature du produit" (Product kind) and delete family sku, size or marketing color.

This error refers to a field which is automatically managed by Lengow and automatically sent to CDiscount. If there is a value in the "SellerProductFamily” attribute (parent id field), then Lengow fills in the value “Variant” (=variation) in the “Nature du produit” (ProductKind) attribute. If “SellerProductFamily” attribute is left empty, Lengow fills in the “Standard” value. This field isn't available in the CDiscount Attribute Matching in Lengow and cannot be modified by yourself.

Edit a product file

To change one of this data, go to your Cdiscount Seller Zone > click on "Help" (on the top right of the page) and click on "New Case" to contact Cdiscount.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

Manage your Cdiscount orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Cdiscount website every hour.

2. Order processing

Orders go through various statuses in Lengow while being processed:

  • Waiting for acceptance. Here is what you can do at this stage:
    • accept the order;
    • refuse the order;
  • Waiting for shipment. Here is what you can do at this stage:
    • refuse the order;
    • confirm order shipment; depending on the chosen delivery method, at this stage you'll be able to fill in the carrier, the tracking number and the tracking url.
    • refuse order shipment.
  • Shipped. At this stage, you can refund the order. You'll be able to provide refund reason and refund method.
  • Cancelled. At this stage, you cannot carry out any action.

Ship by Marketplace

The orders from the Fulfilment program of Cdiscount are sent to Lengow directly with the status "Shipped".

If you import these orders into your back-office :

  • using Lengow API: the information can be retrieved through the node "is_delivered_by_marketplace"
  • using one of Lengow's Plugins, into the orders import settings

Contact Cdiscount

Your products are online on Cdiscount and you have some questions? Go to your Cdiscount Seller Zone > click on "Help" (on the top right of the page) and click on "New Case" to contact Cdiscount.

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