Warning!

Fnac uses the Mirakl platform to manage the creation of products in its marketplace.

Remember to fill in your Fnac - Mirakl API credentials in Lengow for your Fnac feed. More details here.

New fields are available at Matching Attributes step. To launch a new product creation, simply perform the matching of your categories and complete the attributes.

logo-fnac-new.png

Contact Fnac (vendeurspros.mp@fnac.com) to know if you are eligible to sell your products on their website.

To distribute your products on Fnac, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Add a channel catalogue

Add a Fnac channel in your Lengow account.

Match Categories

Match your categories with Fnac's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Fnac account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Fnac recommends you fill them in to improve your products visibility.

  • From your Mirakl space, you can retrieve category lists and accepted values for attributes.

Go to: "My stock"> "import by file"> "Import your stock in the operator format" and click on " Configure and download an Excel file template in operator format"

(Click to enlarge the image)

  • Then, Select categories

Tip: Download the categorizations + listing attributes in two files so that the generated file is not too heavy

Some special features for Fnac:

1. Set up promotional offers

1.1 Special offers

To set up special offers, fill in the following attributes:

  • price: strikethrough price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion.
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+02:00.
  • ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+02:00.

1.2 French sales

  • price: strikethrough price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion. Select the value "Sales" for the French sales.
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the French Sales starts. 2019-01-09T00:01:00+01:00
  • ends_at: date and time and when the French Sales ends: 2019-02-19T23:59:00+01:00
  • sales_period_reference: reference of the sales period. Please contact your Fnac account manager to know this value.

E.g. "WINTER_2019" for 2019 Winter French sales.

1.3 Black Friday

  • price: strikethrough price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion. Select the value "GoodDeal" for the Black Friday.
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+02:00.
  • ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+02:00.
  • promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.

E.g. "BF17" for the Black Friday 2017.

2. Delivery method and costs

Please note that each product is linked to a logistics category. The shipping costs are calculated on the basis of:

  • the delivery method linked to the product
  • the logistics category linked to the product

For the logistics category, you may choose between several options:

Keep the logistics category assigned by default by Fnac. In that case, no action needs to be taken by you in Lengow.

OR

Change the logistics category assigned by default by Fnac. In that case, fill in the field "logistic_class" (contact your Fnac account manager to obtain the list of authorised values).

Note: Go to your Mirakl back office if you want to set up free shipping costs for all your products.

3. Variation values

Fnac doesn't manage products variations and will create a separate product page for each product variation from your products catalogue.

For instance, there will be different product pages for a mobile phone available in different colours on Fnac:

  • One product sheet for the product X in black
  • One product sheet for the product X in grey
  • One product sheet for the product X in red

4. Other specificities

  • The quantity of your products must be included between 0 and 999.
  • Use the attribute "description" to include a comment on the current offer (max 250 characters)
  • Use the "AdditionalDescription" attribute to embed a product description (up to 4000 characters)
  • Your prices must be included between 1 and 20 000 euros.
  • Use a point (.) instead of a comma (,) as decimal separator.

Manage your Exclusions

Set the following exclusions for Fnac:

  • Exclude "Parent products" if your products catalogue contains any, since Fnac does not want to receive parent files.
  • Products whose EAN codes do not contain 13 characters.
  • Products whose price is less than 1 euro or more than 20 000 euros.
  • Products whose quantity is less than 0 or greater than 999.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Fnac.

Regarding the identifiers you have to complete:

Shop ID

Enter here your FNAC ID communicated by vote Fnac account manager

Mirakl API Key

Enter here your Mirakl API key.

To get it, go to your Fnac Mirakl back office.

  • Click on your e-mail address at the top right corner ("My account") and then on "API key".
    If your API key changed, you also need to change it in your Lengow account.

Here is an example of an API key: b36a2665-109a-4135-a0f0-460d70568ca4.

Mirakl_storeid

Enter here your Mirakl store identifier

To find it, go to your Fnac Mirakl back office.

  • Click on "My account" > "Settings" (visible at the top of the page: identifiant: XXXX)

Launch the channel catalogue

Before sending your products to Fnac marketplace:

  • Check that your Fnac Mirakl store has been created and opened.
  • Check that there are no rules already created in your Fnac back office that might interfere with the launching.

Note: contact your Fnac account manager if you have any question on this matter.

Products feed is sent automatically to Fnac:

  • It update/create products on Fnac
  • It is sent twice a day

If your products are not in error, they will be created on Fnac and will appear online within 48 hours, after sending the feed offers.

Offers feed is sent automatically to Fnac:

  • This feed upload/update your offers (price, stock, promotions, etc.).
  • It is sent to FNAC every 4 hours.

Read Integration Reports

Read offer Integration Reports to check that your products are properly configured for the updates. These reports list only items which were rejected by Fnac. For each product in error, Fnac specifies the reason for the rejection.

Integration reports are available and downloadable

  • from Lengow: "Channel" tab > select "Fnac" > click on "Activity".
  • from your Fnac Mirakl back office: "My Inventory" > "Import From File" > "Track products imports"

Edit a product file

Contact your Fnac account manager to edit this data.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

  • To stop advertising an offer on Fnac, send a "0" quantity.
  • To delete an offer from your Fnac back office, contact your Fnac account manager to know the procedure to follow.
  • To delete a product from your Fnac back office, contact your Fnac account manager to know the procedure to follow.

Manage your Fnac orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Fnac website every hour.

2. Order processing

Orders go through various statuses in Lengow while being processed:

  • Waiting_acceptance. Here is what you can do at this stage:
    • Accept the order.
    • Refuse the order.
  • Accepted: the order has been accepted. At this stage, you cannot carry out any action.
  • Waiting_shipment. The order has been accepted and is awaiting for shipment. Here is what you can do at this stage:
    • Confirm order shipment. Specify the tracking number and carrier name before to ship the order.
  • Shipped : the order has been sent and the shipment is in progress.
  • Cancelled. the order has been cancelled. At this stage, you cannot carry out any action.

Contact Fnac

  • vendeurspros.mp@fnac.com: contact to use to open a Fnac seller account.

Fnac

Warning!

Fnac uses the Mirakl platform to manage the creation of products in its marketplace.

Remember to fill in your Fnac - Mirakl API credentials in Lengow for your Fnac feed. More details here.

New fields are available at Matching Attributes step. To launch a new product creation, simply perform the matching of your categories and complete the attributes.

logo-fnac-new.png

Contact Fnac (vendeurspros.mp@fnac.com) to know if you are eligible to sell your products on their website.

To distribute your products on Fnac, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Add a channel catalogue

Add a Fnac channel in your Lengow account.

Match Categories

Match your categories with Fnac's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Fnac account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Fnac recommends you fill them in to improve your products visibility.

  • From your Mirakl space, you can retrieve category lists and accepted values for attributes.

Go to: "My stock"> "import by file"> "Import your stock in the operator format" and click on " Configure and download an Excel file template in operator format"

(Click to enlarge the image)

  • Then, Select categories

Tip: Download the categorizations + listing attributes in two files so that the generated file is not too heavy

Some special features for Fnac:

1. Set up promotional offers

1.1 Special offers

To set up special offers, fill in the following attributes:

  • price: strikethrough price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion.
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+02:00.
  • ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+02:00.

1.2 French sales

  • price: strikethrough price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion. Select the value "Sales" for the French sales.
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the French Sales starts. 2019-01-09T00:01:00+01:00
  • ends_at: date and time and when the French Sales ends: 2019-02-19T23:59:00+01:00
  • sales_period_reference: reference of the sales period. Please contact your Fnac account manager to know this value.

E.g. "WINTER_2019" for 2019 Winter French sales.

1.3 Black Friday

  • price: strikethrough price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion. Select the value "GoodDeal" for the Black Friday.
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+02:00.
  • ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+02:00.
  • promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.

E.g. "BF17" for the Black Friday 2017.

2. Delivery method and costs

Please note that each product is linked to a logistics category. The shipping costs are calculated on the basis of:

  • the delivery method linked to the product
  • the logistics category linked to the product

For the logistics category, you may choose between several options:

Keep the logistics category assigned by default by Fnac. In that case, no action needs to be taken by you in Lengow.

OR

Change the logistics category assigned by default by Fnac. In that case, fill in the field "logistic_class" (contact your Fnac account manager to obtain the list of authorised values).

Note: Go to your Mirakl back office if you want to set up free shipping costs for all your products.

3. Variation values

Fnac doesn't manage products variations and will create a separate product page for each product variation from your products catalogue.

For instance, there will be different product pages for a mobile phone available in different colours on Fnac:

  • One product sheet for the product X in black
  • One product sheet for the product X in grey
  • One product sheet for the product X in red

4. Other specificities

  • The quantity of your products must be included between 0 and 999.
  • Use the attribute "description" to include a comment on the current offer (max 250 characters)
  • Use the "AdditionalDescription" attribute to embed a product description (up to 4000 characters)
  • Your prices must be included between 1 and 20 000 euros.
  • Use a point (.) instead of a comma (,) as decimal separator.

Manage your Exclusions

Set the following exclusions for Fnac:

  • Exclude "Parent products" if your products catalogue contains any, since Fnac does not want to receive parent files.
  • Products whose EAN codes do not contain 13 characters.
  • Products whose price is less than 1 euro or more than 20 000 euros.
  • Products whose quantity is less than 0 or greater than 999.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Fnac.

Regarding the identifiers you have to complete:

Shop ID

Enter here your FNAC ID communicated by vote Fnac account manager

Mirakl API Key

Enter here your Mirakl API key.

To get it, go to your Fnac Mirakl back office.

  • Click on your e-mail address at the top right corner ("My account") and then on "API key".
    If your API key changed, you also need to change it in your Lengow account.

Here is an example of an API key: b36a2665-109a-4135-a0f0-460d70568ca4.

Mirakl_storeid

Enter here your Mirakl store identifier

To find it, go to your Fnac Mirakl back office.

  • Click on "My account" > "Settings" (visible at the top of the page: identifiant: XXXX)

Launch the channel catalogue

Before sending your products to Fnac marketplace:

  • Check that your Fnac Mirakl store has been created and opened.
  • Check that there are no rules already created in your Fnac back office that might interfere with the launching.

Note: contact your Fnac account manager if you have any question on this matter.

Products feed is sent automatically to Fnac:

  • It update/create products on Fnac
  • It is sent twice a day

If your products are not in error, they will be created on Fnac and will appear online within 48 hours, after sending the feed offers.

Offers feed is sent automatically to Fnac:

  • This feed upload/update your offers (price, stock, promotions, etc.).
  • It is sent to FNAC every 4 hours.

Read Integration Reports

Read offer Integration Reports to check that your products are properly configured for the updates. These reports list only items which were rejected by Fnac. For each product in error, Fnac specifies the reason for the rejection.

Integration reports are available and downloadable

  • from Lengow: "Channel" tab > select "Fnac" > click on "Activity".
  • from your Fnac Mirakl back office: "My Inventory" > "Import From File" > "Track products imports"

Edit a product file

Contact your Fnac account manager to edit this data.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

  • To stop advertising an offer on Fnac, send a "0" quantity.
  • To delete an offer from your Fnac back office, contact your Fnac account manager to know the procedure to follow.
  • To delete a product from your Fnac back office, contact your Fnac account manager to know the procedure to follow.

Manage your Fnac orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Fnac website every hour.

2. Order processing

Orders go through various statuses in Lengow while being processed:

  • Waiting_acceptance. Here is what you can do at this stage:
    • Accept the order.
    • Refuse the order.
  • Accepted: the order has been accepted. At this stage, you cannot carry out any action.
  • Waiting_shipment. The order has been accepted and is awaiting for shipment. Here is what you can do at this stage:
    • Confirm order shipment. Specify the tracking number and carrier name before to ship the order.
  • Shipped : the order has been sent and the shipment is in progress.
  • Cancelled. the order has been cancelled. At this stage, you cannot carry out any action.

Contact Fnac

  • vendeurspros.mp@fnac.com: contact to use to open a Fnac seller account.
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