Automatic order acceptance

When an order is placed via a marketplace, the Lengow status is automatically updated to "Awaiting acceptance." You then need to either:

  • "Accept" the order: it will then move to the "Awaiting dispatch" status; or
  • "Reject" the order: it will then move to the "Cancelled" status.

This step may be automated by activating automatic order acceptance.

This allows you to:

  • save time by automatically updating the order status to "Awaiting dispatch."
  • import orders into your e-commerce back office without taking any action within Lengow if you use one of our modules or our web service.
Note: If automatic order acceptance is activated, the maximum permitted delay between importing the order into Lengow and updating the status to "Awaiting dispatch" is one hour.

How to access? 

  • By channel : "Channels" tab > Choose a channel > "Settings" > "Final settings" > "Orders"
  • Dashboard : Click on your avatar at the top right of the platform > "Company settings" > "Orders" > "Order acceptation"